Politica dei rimborsi / Criteri di rimborso

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Ingo Böhme, Am Sonnenacker 2, 17440 Lassan, Phone: 038374-559180, Fax: 038374-5591829, E-Mail: info@feeltone.com) by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you can use the attached sample form, which is, however, not mandatory.

In order to comply with the cancellation period, it is sufficient for you to send the notification of the right of cancellation before the expiration date of the cancellation period.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless agreed otherwise with you; in no case will you be charged for this refund.

We may refuse your refund until we have received the products or until you have provided proof that you have shipped the products, whichever is the earliest.

You must return or hand over the products to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the products before the expiration period of fourteen days.

You will be responsible for the shipping costs of the products to be returned.

You will have to pay for any loss in value of the products if this loss in value is due to handling of the products that is not necessary for checking the condition, features and functioning of the goods.

CANCELLATION POLICY

Goods in transit

Right of withdrawal

You have the right to cancel this contract within fourteen days without any given reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Ingo Böhme, Am Sonnenacker 2, 17440 Lassan, Phone: 038374-559180, Fax: 038374-5591829, info@feeltone.com) by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample form for this purpose, which is, however, not mandatory.

In order to comply with the cancellation period, it is sufficient for you to send the notification of the right of cancellation before the expiration date of the cancellation period.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless agreed otherwise with you; in no case will you be charged for this refund.

We will collect the products.

You will be responsible for the shipping costs of the products to be returned. The costs are estimated at a maximum of the approximatereturn costs corresponding to the costs of sending the goods to us in euros.

You will only have to pay for any loss in value of the products if this loss in value is due to handling of the products that is not necessary for checking the condition, features and functioning of the products.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of products that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

This document was created and is updated with the technology of janolaw AG.